NZ Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please contact us to confirm our return address. Our business address IS NOT our return address. You are responsible for ensuring your item is returned to the correct address. We are not held liable for any loss that may occur if your return item is sent to a wrong address. Items returned to us without first requesting a return will not be accepted.

For the safety and well-being of all our customers, we regret that we cannot accept returns for used snap-on veneers. Once a product has been used, it comes into contact with oral hygiene, making it ineligible for return. We appreciate your cooperation in maintaining these stringent hygiene standards to ensure a secure and satisfying shopping experience for everyone.

If your return is accepted, we’ll send our returns address. 

You can always contact us for any return questions at Support@snaponveneers.co.nz

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@snaponveneers.co.nz

Business Address:  MV E-COMMERCE PTY LTD,  31 Sel Peacock Drive, Henderson, Auckland 0610, New Zealand

Our business address IS NOT our return address.

Email:  support@snaponveneers.co.nz